Distributors, e-commerce, & retailers call us when financials are late, data is broken, margins are leaking, and operations no longer trusts the system after go-live. We help restore control fast because we have lived the aftermath ourselves.
Founder-led by an operator who has lived the post-go-live disaster, with a vetted bench of specialists brought in only when the work actually requires it.
FidesOps is led by Thomas Williams, a former CIO who led full NetSuite, WMS, and POS implementations and integrations for a mid-market distribution business, then had to clean up the financial and operational fallout when the system went live but the business still was not under control. This work comes from carrying the consequences, not observing them from outside the blast radius.
You work with one senior operator who owns the diagnosis, priorities, and client relationship. When an engagement needs deeper execution, FidesOps can bring in vetted specialists across SuiteScript, NetSuite configuration, Celigo and integrations, accounting cleanup, and project delivery without turning the engagement into a bloated consulting team.
Data that was never cleaned. Processes that were never mapped. A controller who can’t close from the new system. The result is late financials, margin leakage, shadow spreadsheets, and leadership spending more time explaining exceptions than running the business.
Data parked in suspense accounts, unreconciled transactions, reports that don’t tie, and finance teams that can’t explain variances to leadership or the board.
Stale costs, pricing exceptions never cleaned up, UOM and inventory mismatches, returns and freight coded wrong — all eroding profit month after month.
Warehouse, purchasing, and sales teams build their own spreadsheets because the ERP doesn’t reflect reality. Finance and ops end up in permanent conflict.
Leadership still ends up piecing together comparative financials, margin, and performance from exports and spreadsheets because the native view is not clean enough to run the business.
No long assessments that sit on a shelf. We give you clarity and momentum in weeks, not months.
We come in, talk to your team, review the close process, data quality, integrations, margin drivers, and ownership gaps. You get a clear, prioritized picture of what’s broken, what it’s costing, and exactly what to fix first.
Best when: you know something is wrong but can’t get a clean diagnosis or priority list from internal teams or the original implementer.
Once we know the priorities, we help your team and vendors execute the highest-impact fixes: data cleanup, close process redesign, margin visibility, and critical integrations. We keep everyone focused and accountable.
Best when: you need visible movement on the issues costing real money and leadership trust right now.
Most clients do not need a long-term consulting dependency. They need the reporting cleaned up, the critical issues fixed, and clear ownership back inside the business.
Interview leaders and users. Review close process, data, integrations, margin reports, and actual vs system reality.
Data quality, configuration, integration gaps, process design, ownership voids, or vendor performance.
Rank by cash impact, margin leakage, close risk, customer pain, and leadership trust.
Assign ownership, route work, escalate vendors, and keep leadership focused on the few things that matter.
A Stabilization Diagnostic is built to separate signal from noise so leadership can make decisions with a real picture of the business.
Close process, reconciliations, reporting gaps, and whether leadership can trust the numbers in time to run the business.
Master data quality, system handoffs, broken integrations, duplicate work, and where bad data is spreading across the operation.
Where warehouse, purchasing, sales, and finance have stopped trusting the system and built side processes to survive.
Who actually owns the problem, where decisions are stalled, and whether vendors, internal teams, or leadership are creating drag.
A practical view of what to fix first, what can wait, and what likely requires internal work, vendor action, or specialist support.
We will talk through the symptoms, where the numbers or workflow stop being trustworthy, and whether this looks like normal cleanup, a real control problem, or something that does not require outside help.
Let's TalkOr email connect@fidesops.com